The Practice Leecon Way achieves top 5 status in GP Patient Survey
The Practice Group’s Essex-based The Practice Leecon Way achieves top 5 status in the latest GP Patient Survey
In the latest GP Patient Survey conducted by Ipsos MORI on behalf of NHS England), The Practice Leecon Way has been listed in the top five surgeries within Castle Point and Rochford CCG for its very high levels of patient care. The questionnaire, which was completed by 2,742 patients across Essex, was designed to provide practice-level data about people’s experiences of their GP practices.
The results from the survey, which covered the overall experience of the GP surgeries; access to GP services; making an appointment; waiting times at the GP surgery; perceptions of care at patients’ last GP and nurse appointments; and satisfaction with the practice’s opening hours, included:
- 97 percent stated that their experience of both practices was good;
- 100 percent explained that they had confidence and trust in both their GP and nursing staff;
- 94 percent stated they did not have to wait long for an appointment;
- 88 percent were satisfied with the practices’ opening hours;
- 97 percent said they found the reception desk to be very helpful.
“We are very proud of the staff at our Practice Leecon Way surgery,” explains Ajit Kadirgamar, Clinical Director and GP Co-Founder of The Practice Group. “Across all our surgeries, we consistently strive to provide the best possible service to patients at all times, whether that’s when receiving care via the GP or making an appointment with the reception desk. As these results suggest, The Practice Leecon Way is doing very well in all areas, proving that with hard work and dedication to patients’ needs, anything is achievable.”
The GP patient survey (GPPS) is an England-wide survey. Within the NHS Castle Point and Rochford CCG version, 6,291 questionnaires were sent out, and 2,742 were returned completed, representing a response rate of 44 percent. For further information about the survey, click on https://gp-patient.co.uk/.
To find out more about The Practice Leecon Way and its services, please visit http://www.thepracticeleeconway.nhs.uk/.