Our personal values are a central part of who we are – and who we want to be. I believe that values are the things that we believe are important in the way we live and work. By becoming more aware of these important factors in our lives, we can use them to guide us to make outstanding clinical outcomes and great patient experience.
As a regional lead nurse I feel my role is a facilitator for positive change, working with others to improve the care of our patients at all times. To encourage colleagues to provide the highest quality care and striving to provide a level of service that will exceed our patient’s expectations. Supporting staff as dynamic and needing change, demonstrating integrity and allowing them to adapt to evolving changes within health care.
I believe team work is a core component of my role, building relationships with the support centre, clinicians, staff and patients. Maintaining a positive attitude and treating colleagues with dignity and respect is also a key requirement.
Some of life’s decisions are really about determining what you value most. Identifying and understanding The Practice Group’s values is a strong guiding force to point us all in the right direction of offering exceptional patient care.
Karen Saville – Regional Lead Nurse
We have been delivering primary care on behalf of the NHS for over ten years and if we are to carry on beyond another ten then we must continue to be seen as a trusted partner. In my role this means more than being honest in our dealings with patients and partners but having a principled approach based upon our mission and our values. We should not bid for or engage in work if we do not believe we can deliver it better or as well as someone else and we should not bid or engage in work that we feel is detrimental to long term patient care. That is difficult and may sometimes mean difficult discussions with patient groups, NHS or our own corporate governance.
Allan Johnson – CEO
Integrity is an absolutely fundamental and non-negotiable principle for any healthcare business. This is demonstrated through professionalism in the workplace and also through the general day-to-day human behaviours of our teams.
Roy Hastings – CFO